TERMS & CONDITIONS

STORE POLICIES

By using and purchasing through this site, you automatically acknowledge and agree to our terms and policies. We reserve the right to change these terms at any time. 

Order processing time: Typical order processing time is 4 to 6 business days during normal operations. Please keep in mind that this may be affected by national holidays, vacations, etc. We’ll always pack orders as quickly possible.

 

Order Cancellation: Orders cannot be cancelled once they have been shipped. Once an order has shipped, all sales are final. We reserve the right to cancel or adjust any orders when unable to communicate with the customer.

 

Shipping:  As we are a small business, we cannot provide you shipping rates as low as other big companies such as Amazon and others do. We appreciate your understanding.

Customer Contact Information: There may be some cases when we would need to contact you regarding your order. If proper contact information is not provided, we are not responsible for any issues that may arise with your order. We reserve the right to cancel an order due to non-response and/or non-compliance.

 

Missing Packages: Please note that we are not responsible for a package that has been shown delivered but is missing to you. If you believe that your package is missing via the USPS, please contact your local USPS office as they are best equipped to locate your package.

Damaged Items: If your items arrive damaged, please capture photo documentation/proof of the damage and contact the USPS and Lola Bee Soap Co. immediately. We will file a claim on your behalf but will need proof and documentation from the customer to file the claim.

Product Refunds: Refunds will be determined by the case. Refunds won't be given based on personal dislike of scent or texture. We do are best to describe the scents based upon the descriptions given from the manufacturers, photograph shows our product physical qualities however since all our soaps are handcrafted, hand poar and hand cut making them each one unique the soap you receive may not look exactly the same.

Product Returns: We do not accept returns under any circumstances due to sanitary reasons. Once an order is shipped, all sales are final.

 

Allergy Warning: It is important that you are aware of ingredients/allergens that could affect you and know that we do use other ingredients/possible allergens in our facility. At some point, one ingredient may have been in contact with another ingredient. It is always possible that ingredients and finished products have come in contact. Please contact us if you have any concerns. 

 

 General Product Warnings and Cautions:

Always be aware of personal allergies and irritations. Spot test all skin products prior to full use. If any products cause irritation, discontinue use immediately and consult a physician. It is the responsibility of the user of the products to use the products properly.

 

Special Notice: Heat is not our products best friend. We recommend you bring your order in from the heat just as soon as it arrives. Allow your package to cool to a comfortable room temperature before opening. All products may be affected by the heat in some way for example our lotion bars which are designed to melt with your body heat.

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from

www.lolabeesoapco.com (the “Site”). 

Personal information we collect 


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

We collect Device Information using the following technologies: 


- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 


- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 


- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.


Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”. 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

How do we use your personal information? 


We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 
- Communicate with you; 
- Screen our orders for potential risk or fraud; and 
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

Sharing you personal Information 


We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Wix to power our online store--you can read more about how Wix uses your Personal Information here: https://www.wix.com/about/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

Behavioral advertising 


As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

You can opt out of targeted advertising by using the links below: 
- Facebook: https://www.facebook.com/settings/?tab=ads 
- Google: https://www.google.com/settings/ads/anonymous 
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. 

Do not track 


Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 

Your rights 


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

Data retention 


When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

Changes 


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

Contact us 
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@lolabeesoapco.com or by mail using the details provided below: 


Lola Bee Soap Co
PO Box 129

Jefferson City, TN 37760

United States

Handmade with Love in 2216 Center Circle, Jefferson City, TN 37760

Handmade with Love in 2216 Center Circle, Jefferson City, TN 37760